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Last updated: 01/03/2018


1) Is the Virgin hair real human hair?
Yes, all our virgin hair extensions and wigs are 100% human hair sourced and collected from the origin of the donors. Virgin hair means that the hair is unprocessed (that is no dye and not chemically processed); with cuticles intact, hair aligns in one direction with the head and tail facing one direction. As a result you would get the best chance to apply chemicals to the hair for bleaching and colouring. However, it is very important that you treat the hair like your own hair and always do a strand test before putting any chemicals on. Hence, we recommend that this should be done by a professional.

Quality: We aim to provide the best quality products and service to all our customers. Most people get carried away with sellers offering to sell Brazilian, Peruvian, Indian hair for a very cheap price, to say the least the hair market is currently flooded. The Chinese has taken over the human hair market as such there is a huge amount of fake human hair extensions in the market today and sadly most buyers can barely differentiate real hair from fake hair or processed hair.  The question here is- 
i) Are they actually selling the real virgin hair to you?
ii) How long would the hair last for?
Clearly, they are selling hair that has been mixed with both animal and shredded human hair to you, possibly from combings and highly chemically processed.  That is why they are very cheap. Also, the hair would not last long and would start to fade before you know it. Have you not wondered why you buy the so called human hair and it barely last for 6 months after which you are inclined to purchase more hair. If you could look at it this way, spend considerable amount on very good quality hair, you would not have to repurchase for atleast a year. Unless you wish to stock different textures and own a variety of our quality hair. Our virgin hair is A grade. It speaks for itself, the older it gets the better it looks. Please see our Customers Feedback and Review.

2) Can I dye the virgin hair?
Yes, the virgin hair can be dyed into any colour of your choice as you would normally do to your own natural hair. It can also be bleached. This is because its 100% unprocessed Hair (please refer to question 1 for more information).  To dye your hair, we recommend that it is done by a professional. 
3) Can I thong or curl  the Human hair?
Yes, the hair can be tong, curled or straighten. To do so, you will need a hair tong or curling equipment (please read the manufacturer manual before use). However, we recommend that you avoid too much heat on the hair as it could affect the strength of the hair especially when you tong without heat protector spray. To avoid this , you can buy the curled hair from us instead. For example, You buy our Brazilian Deep Wave style instead of the Straight Style or use Bendy Rollers. The bendy roller is a very good option, all you need do is get one and roll them onto you hair. You do not need to be a professional to use the bendy rollers. It is user friendly. Once installed, you keep them on for at least an hour or longer after which you take them out to unveil your natural curls. You can also apply a spray hold to keep the curls in place.
4) How do I maintain the Human hair?
We offer Hair Repair and Maintenance service at an affordable cost . This exclusive service is available for you to order online. Click here to order! We have also developed a step to step Maintenance guide for our customers. Please refer to our Product Info Page for more information. 
5) Can I wash the Human hair?
Yes, the hair can be washed as you would normally do with your natural hair. Again, this is because it is 100% natural human hair. 
Please refer to our 
Maintenance Page for more information 

6) How do I fit the Human hair?

This would depend on the type of extensions you purchase. For example, Machine Weft Extensions. It can be used for clip in, sew onto you hair as weave or Bounded extensions.
Full Lace Wigs
For Full Lace Wigs, You would need a Lace glue to install the hair fully..

Glueless Lace Wigs
No glue is required to use this type of wig. All you need do, is wear the cap and clip the adjusted straps at the back side and off you go.

Front Lace Wigs
Our front lace wigs can be worn with or without glue. You would need a Lace glue to install the hair. As, you will find an adjustable strap at the back just like the Glueless Wig with pre-installed clips to secure the wig the wig. Please refer to our Front Lace Wigs for more information.

7) Can I buy Hair Samples?
Unfortunately, not at present. We do not sell hair samples to try on. But, we recommend you buy a bundle of hair and try out for yourself. Soon, you will be coming back to us for more and thus recommending other buyers to us! This is evident from the number of feedback we have received.  Please see our Customers
Feedback and Review

8) Do you accept returns?
Yes, we accept returns. We have a return policy which allows you to return your order unused, within 14 days of receipt. Please see our Returns Policy for more information.

9) How do I make payment?
We accept online payment via PayPal, Credit and Debit card payment (using Barclays EPDQ secured payment gateway) and Bank transfer to our named Business account. Please visit our Payment and Delivery page for more information. 

10) What is your Dispatch Time?
Once payment is received for your order, we will normally dispatch your item with 24 - 48 hours (business days). subject to availability. Please note that this could vary if order was placed on a non-working day. Normally, we recommend that you place your order by 12 noon (British Time)  to be eligible for same day dispatch. 

11) When will my order arrive once payment has been confirmed?
The time it takes to receive your order depends on the shipping method you chose at checkout. For UK parcels, we offer 1st, 2nd Class and Next-Day Express Delivery via Royal Mail and Tracked Mail to international destinations Including DHL Express Shipping. Please visit our Payment and Delivery  Page for information about the estimated delivery period for the above shipping methods.

 We hope your questions have been answered! However, if you have any more questions, please feel free to contact us.