EXTENDED CLEARANCE SALE! >>UP TO 25% OFF ALL ITEMS! >> Hurry Sale Ends 14/08/2020!
We are not dispatching orders from 10th - 13/08/2020 due to holiday! We are back on Friday, 14th. Don't worry we have extended our Clearance Sale! So that you can save while we are on break! Thanks for your patronage!

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Last updated: 01/06/2020

 
Returns Policy
Note: Our returns days have changed from 14 days to 30 days with effect from 05/06/2020. Valid for online purchases from Gift Hair Collection. Our physical store returns policy may differ!
We hope that you will be happy with your purchase. However, if for any reasons you are not satisfied with your purchase you may return any item/s bought within 30 days of receipt for a refund or exchange. All returned Items MUST be in its original condition as received. Damaged returned items or where items bought has been tampered or used cannot be refunded. Costs incurred in returning the goods are solely borne by the buyer. Except where there has been an agreement between the buyer and the seller to share or offset costs

We recommend that you use a secured method of postage when returning products to ensure that it gets to us, and protect the products from damage.
We reserve the right to refuse to issue a refund or replacement where the item/s returned are is/not in a fully re-saleable condition and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.
 

RETURNS PROCEDURE

For Exchange:

For exchange, please notify us by email at sales@gifthaircollection.co.uk within 30 days of receipt of goods before sending any item back. Please note that items MUST be returned in its original condition as received.
 
Please make sure that you have identified in your email the item/s that you wish to exchange. You will be charged re-delivery costs to send the exchanged item/s. Delivery charges will not be refunded where items has been delivered correctly. So, if you are returning an item that has not been supplied correctly we will pay for the costs to send you the correct item/s again.


To identify your returns,  write your full names and invoice number on a piece of paper and include it in the parcel which you will be sending back to us. This would also help us process your request for exchange faster.

We recommend that you use a secure method of postage when returning products to ensure that it gets to us, and protect the products from damage. We reserve the right to refuse your request for exchange, where the item/s returned is/are not in a fully re-saleable condition, or the packaging is damaged as explained above.
What Happens Next?
We will examine any returned goods and will notify you about your replacement item via email within a reasonable period of time. We will usually process a delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. 

For Refund:

Returning for a refund, please notify us by email at: sales@gifthaircollection.co.uk within 30 days of the receipt of goods before sending any item back. Please note that items MUST be returned in its original condition as received as explained above. You will be responsible for returning the item/s back.
Transaction Fees:
Please note we do not refund transaction fees (this is the fee charged by the payment gateway provider for processing your payment) this applies to both Paypal , Amazon Pay and bank payment. The transaction fee(s) would depend on the payment method you choose. Currently, Paypal fee standard is 3.4% + (30p  fixed fee); additional percentage applies for international payment (outside the UK) ranging from 0.5% - 2% depending on location. Amazon Pay fees are charged at a rate of  2.7% + 0.30 (fixed fee) standard; additional percentage applies to international payment (outside the UK) ranging from 0.4% - 1.5% depending on location. 

To identify your returns,  write your full names and invoice number on a piece of paper and include it in the parcel which you will be sending back to us. This would also help us process your request for refund faster. We recommend that you use a secured method of postage when returning products to ensure that it gets to us, and protect the products from damage. We reserve the right to refuse a refund, where the item/s returned is/are not in a fully re-saleable condition, or the packaging is damaged as explained above.

What Happens Next?

 We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods. 

We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.
Once we have received your returned item/s safely, you will be refunded the original cost of the item/s MINUS shipping (Postage and packaging) and transaction costs. Please note that shipping costs will not be refunded (this also includes free delivery listings) except where incorrectly supplied. You will be notified by email once your refund has been processed. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the product/services  and processed as soon as possible and, in any case within 30 days of the day we confirmed to you via email that you are entitled to a refund.  For payment made via Debit /Credit card, funds may take up to 5-7 working days to appear on your card after your refund has been initiated and processed.

ADDITONAL RETURNS POLICY ON CLEARANCE SALE ITEMS

Please note that items bought on Sale or Clearance sale does not qualify for refunds, however exchange will only be accepted. Except where specified on the listing. For exchanges purposes, please refer to our exchange procedure above.

ADDITONAL RETURNS POLICY ON WHOLESALE ORDERS
Please note that items bought under wholesale or bulk orders does not qualify for refunds or exchange!
 
ADDITONAL RETURNS POLICY ON HAIR REPAIRS
Please note that we do not offer refunds or exchange for Hair Repairs. This includes 'Lace Wigs and Hair Extensions repairs. Therefore, payment made to us for this purpose is not eligible for refund or exchange. Exception apply where we are unable to repair the hair for the following reason ' Damage Beyond Repair', we will refund your payment and deduct shipping costs as per our returns policy.
 
Please see visit our Terms and Conditions page for more information.
Or if you have any questions, do not hesitate to contact us.